Contact

Getting here

Location FAQ

Where is GiantDwarf theatre and how do I get to it?

Please note we will be relocating to 280 Cleveland Street from March 20, 2020. All events before that date are still located at 199 Cleveland Street in Redfern, but the entrance isn't exactly the easiest to spot. At first you'll need to look for our red mailbox and from there you'll see a narrow walkway between our neighboring buildings that will lead you to our entrance. If you look up you'll see a silver sign lit up that has our logo and name on it above our doorway. That's us! (Don't be deceived by the steps out the front of the office block next to us. That's not us.)

Does the theatre have disabled access?

Giant Dwarf theatre can be accessed by wheelchairs, but unfortunately our bathrooms are not currently wheelchair accessible.

Tickets & Seating

Ticketing FAQ

I registered online for the event but didn't get any tickets?

If you can't find any tickets in your email inbox, try having a look in your spam folder. If you still can't find your tickets, don't stress. If you've got a confirmation, paypal statement or bank statement verifying your purchase, you can simply provide your name at the door staff when you attend the event and we will check you off our attendance list.

Do I need to print my ticket?

Giant Dwarf doesn't require audience members to provide physical tickets, so you can save the hassle and the trees! If you've purchased a ticket we will have your name ready to be checked off at the door when you arrive.

Can I buy tickets at the door?

You can purchase tickets at door, but only subject to availability - so if you think an event might sell out we wouldn't recommend you risk it.

Is there allocated seating?

Unless the event description and/or registration email specifies otherwise, event seating will be allocated on a first-in first-choice basis from the time that doors open for the event.

Do you offer concession tickets?

Concession tickets are available for some events with a full-time Australian student card, or Centrelink Pensioner concession cards. Proof of concession cards must be presented upon arrival at the theatre, or full admission will need to be paid as a condition of entry.

My plans have changed, can I get a refund?

Due to recent circumstances surrounding COVID-19 we are encouraging any customers who feel unwell to stay home. In line with this we feel it is our responsibility to offer refunds in order to encourage sensible and safe community action. If you are unable to attend an event due to ill health or because the time and date of your booking has been significantly rescheduled, please use the contact form at the bottom of the page to request a refund or transfer to another available date.

The event says sold out. Are there still tickets available?

No.

Do you accept Companion Card?

Generally yes, though we ask that guests with a companion card to contact the venue ahead of the event using the form at the bottom of the page to organise their seating with staff.

Transport & Parking

Transport & Parking FAQ

Is there parking at the theatre?

Street parking is the go around here, as we don't have any parking. If you'd like to avoid the hunt for a bay, public transport is a good choice as Central train station is within a 10 minute walk of the theatre.

What is the closest public transport to the theatre?

Central train station is within a 10 minute walk of the theatre.

Food and Drink

Food and Drink FAQ

Do you have a bar?

We sure do!

Do you sell food?

We sell a small selection of food such as nuts and gourmet pies.

Are there some good food spots close by?

Yes there are!

You can visit Cleveland St. for great Lebanese, and on Redfern St there's Thai and also a mix of good pubs like the Lord Gladstone, and restaurants like Redfern Continental. RaRa Ramen is a bit of a walk, but is the most popular eatery in town. You might need to plan for a wait though, as there's generally a queue at night, so make sure you leave plenty of time.

Venue Hire

Venue FAQ

I would like enquire about hiring the venue

Please check out giantdwarf.com.au/hire for all booking details

Talent

Talent FAQ

I would like to enquire about talent

Please use the contact form at the bottom of the page for all talen enquiries.

Memberships

Membership FAQ

How do I become a member?

You can sign up as a member on this page by clicking the "become a supporter" button.

See our membership information page for full details.

How much do memberships cost?

Memberships are $5 per month, or $55 per year if you pay upfront.

See our membership information page for full details.

What's the benefit of becoming a member?

By becoming a supporter of the theatre you're helping keep Sydney a creative and vibrant city. In return for their support, members are gifted a free drink at the GiantDwarf bar upon signing up. Members also gain access to a series of discounted events, including StoryClub, Nailed It, Dragon Friends, Queerstories and more.

See our membership information page for full details.

Why are some events not discounted?

We're constantly seeking to expand our member benefits, however some events are not produced in-house, or are run at no profit, meaning we are not able to offer price reductions. Events during festivals and special events that would normally discounted may also be billed at full price due to pricing agreements with organisers.

See our membership information page for full details.

I forgot my membership login details!

Please visit this page to reset your password. You will need access to the email address you signed up with.