I registered online for the event but didn't get any tickets?
If you can't find any tickets in your email inbox, try having a look in your spam folder. If you still can't find your tickets, don't stress. If you've got a confirmation, paypal statement or bank statement verifying your purchase, you can simply provide your name at the door staff when you attend the event and we will check you off our attendance list.
Do I need to print my ticket?
Giant Dwarf doesn't require audience members to provide physical tickets, so you can save the hassle and the trees! If you've purchased a ticket we will have your name ready to be checked off at the door when you arrive.
Can I buy tickets at the door?
You can purchase tickets at door, but only subject to availability - so if you think an event might sell out we wouldn't recommend you risk it.
Is there allocated seating?
Unless the event description and/or registration email specifies otherwise, event seating will be allocated on a first-in first-choice basis from the time that doors open for the event.
Do you offer concession tickets?
Concession tickets are available for some events with a full-time Australian student card, or Centrelink Pensioner concession cards. Proof of concession cards must be presented upon arrival at the theatre, or full admission will need to be paid as a condition of entry.
My plans have changed, can I get a refund?
Due to the large number of customers cancelling bookings before events, combined with the time and cost involved with processing these refunds, we are no longer able to offer refunds on bookings unless the time or location of an event has significantly changed.
If an event is playing across multiple nights it may be possible to transfer your booking to another time or day, however any transfers will be dependant on the number of remaining tickets and will be at the discretion of event producers.
Please use the contact form at the bottom of the page if you would like to request a transfer of dates or times.
The event says sold out. Are there still tickets available?
Do you accept Companion Card?
Generally yes, though we ask that guests with a companion card to contact the venue ahead of the event using the form at the bottom of the page to organise their seating with staff.